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IMT Resourcing Solutions · Stonehouse, United Kingdom · £28,000 - 32,000 per year
Salary: £28,000 - 32,000 per year Requirements: At least three years recent experience in an IT Service Desk or IT Support role Strong troubleshooting skills across hardware, software and networks Experience supporting Windows operating systems Good understanding of DHCP, DNS, Active Directory and Group Policy Experience supporting enterprise wireless environments Strong knowledge of computer hardware, components and compatibility Experience installing and troubleshooting software within a networked environment Experience supporting printers, copiers and other network-connected devices Understanding of fundamental networking principles Experience with mobile device and smartphone configuration Experience with data cabling, patching and CAT5/6 wiring Basic experience with managed switches and VLAN configuration Good understanding of security technologies including antivirus, anti-spam and workstation firewalls Strong Microsoft Office skills, including Word, Excel, Outlook and PowerPoint Excellent communication and customer service skills Full UK driving licence and willingness to travel between sites ITIL or CompTIA A+ certification would be advantageous Microsoft certifications would be advantageous Experience or knowledge of SharePoint would be advantageous Experience or knowledge of PowerShell or scripting would be advantageous Experience or knowledge of VPN and remote access technologies would be advantageous Experience or knowledge of SCCM / endpoint deployment would be advantageous Experience or knowledge of VOIP and mobile telephony would be advantageous Experience or knowledge of Apple devices would be advantageous Experience or knowledge of 802.1x, RADIUS or network authentication would be advantageous Experience or knowledge of HP switch configuration would be advantageous Experience or knowledge of virtual or thin-client environments would be advantageous Experience or knowledge of interactive whiteboards and multi-monitor setups would be advantageous Experience or knowledge of Cyber Essentials would be advantageous Experience or knowledge of IT accessibility solutions would be advantageous Responsibilities: Provide 1st and 2nd line technical support across multiple sites and to remote users Troubleshoot hardware, software, network and connectivity issues Support Windows client environments and Microsoft 365 Support Active Directory, Group Policy, DHCP and DNS Maintain and troubleshoot wired and wireless networks, VPNs and mobile connectivity Ca