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BlackRock · Mexico City, Mexico
About this role Your team The Latin America Technical Support and Digital Workplace team delivers reliable, secure, and consistent workplace technology services across Mexico, Brazil, Chile, Colombia, Peru, and the Dominican Republic. The team partners with regional business leaders, senior executives, service providers, and global technology teams to improve the employee technology experience and maintain effective support operations. This position is based in Mexico City, reports to the Americas Regional Technical Support Lead, and includes responsibility for regional technical support professionals and service providers. Occasional regional travel is expected based on business needs. Your role and impact As Technical Support Manager, Vice President, you will lead Technical Support and Digital Workplace operations across Latin America. You will combine people leadership, business partnership, service management, vendor oversight, and hands-on technology leadership to deliver consistent regional support. You will serve as a trusted technology partner to regional leaders and senior executives while improving service performance, operational resilience, and the employee technology experience. This role provides an opportunity to influence workplace technology strategy, strengthen regional capabilities, develop a high-performing team, and contribute to modernization and continuous-improvement initiatives. Your responsibilities In every role at BlackRock, you'll be expected to apply sound judgement and critical thinking to solve complex problems, adapt as the business evolves, and combine the curiosity to explore new approaches and technologies with the rigor to challenge the results. The scope of this role also includes the following responsibilities: Lead Technical Support and Digital Workplace operations across Latin America, establishing service standards, performance measures, escalation practices, and continuity plans that support reliable resolution of workplace technology issues. Lead and develop a geographically distributed team by setting clear expectations, providing regular feedback, supporting career and succession planning, and aligning skills and coverage with regional business needs. Serve as a trusted regional technology partner, translating business priorities into support requirements and clearly communicating service performance, operational risks, major incidents, projects, and recommendations to senior stakeholders. Drive operational ex