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Associate Director, Experience Design

Kyndryl · Dallas, TX; Flexible / Remote · Remoto

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role An Experience Designer crafts immersive and engaging experiences that connect people with environments, events, and interactions, focusing on how these experiences feel and unfold over time. This role involves understanding the needs and emotions of participants through research and testing, and collaborating with various stakeholders to bring these experiences to life. By considering the emotional, social, and sensory aspects of an experience, Experience Designers aim to create memorable and impactful moments that leave lasting impressions. As an Associate Director of Experience Design at Kyndryl Vital US, you will lead the overall design vision for complex client projects, collaborating with stakeholders to deliver high-impact design solutions. You will develop design strategies that align with customer business goals and integrate them into broader technology and innovation strategies. You will manage and mentor junior design team members, providing coaching and guidance to elevate team skills and performance. You will build strong relationships with senior client stakeholders, ensuring that the design direction is in line with their strategic vision. You will drive design thinking across the organization, advocating for the integration of design principles in all stages of project delivery. You will shape organizational strategy for AI adoption in design, influencing process and culture. You'll ensure design teams are proficient in AI and understand its ethical implications, guiding the development of frameworks for human/AI interaction and prioritizing human-in-the-loop. You'll advocate for responsible AI use in client engagements and internal practices, empowering others to excel in AI-driven design by setting clear standards and fostering a culture of continuous learning and adoption. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply f

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