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Vercel · Hybrid - San Francisco, New York City, Austin
About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role We’re hiring an IT Systems Engineer to help build, secure, and improve the systems our employees rely on every day, with a particular focus on identity and access management (IAM) and mobile device management (MDM). You’ll share ownership with our IT and Security engineers to improve how we manage identities, application access, and devices. This is a hands-on role that combines technical configuration, security judgment, and automation. We’re looking for someone who uses AI effectively to troubleshoot, build, and improve IT workflows. Experience managing IT systems as code using Terraform is a strong plus. This role requires in-office anchor days on Monday, Tuesday, and Friday from one of our offices (SF, NY, or ATX). For location-specific details, please connect with our recruiting team. What You Will Do Configure and improve Okta, including application integrations, single sign-on (SSO), multi-factor authentication (MFA), groups, access policies, and automated provisioning. Build reliable onboarding, role-change, and offboarding workflows that keep employee access appropriate and up to date. Configure and maintain MDM solutions, including device enrollment, configuration profiles, software deployment, patching, encryption, and compliance controls. Partner with Security to define and implement least-privilege access, device security standards, access reviews, and device-based access policies. Design and maintain scripts, API integrations, and automation across Okta, MDM, Google Workspace, Slack, and IT service management systems. Help expand management of IT systems through code, including opportunities to use Terraform for Okta configuration and other supported resources. Use AI tools to accelerate troubleshooting, scripting, documentation, and workflow improvements while validating outputs and protecting company data. Serve as an escalation point for complex identity, device, and systems issues; address root causes and prevent recurring problems. Support AWS identity and access configurations as part of the broader IT