Ofertas › Factory
Factory · San Francisco, CA
ABOUT FACTORY
Our mission is to create a world where software builds and improves itself.
We build the platform for self-improving software development, helping the world's largest enterprise engineering teams turn their organizations into autonomous software factories. Customers including Nvidia, Blackstone, Royal Bank of Canada (RBC), Palo Alto Networks, Adobe, and T-Mobile run Factory to ship code, review PRs, run tests, and deploy continuously - getting smarter with every cycle.
In 2026, we raised $200M at a $5B valuation, bringing our total funding to over $400M. We are backed by world-class investors and operators including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake).
ABOUT THE ROLE
We are hiring our first Customer Marketing Lead to be the voice of the customer in marketing. Some of the largest engineering organizations in the world run on Droids. You will turn that into proof: case studies and customer stories, a customer advisory board, customers speaking about Factory on stage, and the customer conference we want to build. You will be the main point for the customer inside marketing, and you will work closely with Sales. This is a founding role: none of these programs exist today. You will hire a case study and content lead out of the gate, work alongside them to deliver the first wave of customer stories, and build the holistic customer marketing function from there.
WHAT YOU WILL DO AND ACHIEVE
- Own the customer evidence engine. Case studies, customer stories, testimonials, video, and quantified proof points – a library that Sales, Marketing, and Analyst Relations pull from every day. This is the immediate need, and you will be in the weeds on the first wave of it.
- Build and run our customer advisory board. Recruit the members, set the agenda, run the sessions, and make it a real input to the roadmap rather than a courtesy meeting.
- Get our customers on stage. Build the program that encourages customers to speak publicly about what they have done with Factory – our events, industry conferences, podcasts, webinars – and own each one from the ask through the executive sponsor, legal review, comms approval, and the dry run.
- Build toward Factory’s first customer conference. Working with our field and events teams, own the customer side of how we show up: who we invite, who speaks, what they say, and what they leave with.
- Understand and activate