Ofertas › James Frank Associates
James Frank Associates · Camberley, United Kingdom · £28,000 - 28,000 per year
Salary: £28,000 - 28,000 per year Requirements: Minimum 1 year of commercial experience in a 1st Line role providing technical support to a range of clients Basic networking knowledge, including TCP/IP and DNS Server administration experience, including user accounts, admissions and permissions Understanding of MS 365 Understanding of MS SharePoint Good understanding of Windows Server Excellent communication skills and confidence working with colleagues, clients and third parties at all levels Ability to work independently and as part of the wider team High-level customer service skills, with the ability to manage clients effectively while prioritizing tasks Access to own vehicle due to the nature of the role Responsibilities: Act as the first point of contact for clients with technical queries Write and update user and system documentation Manage technical tickets and escalate to senior engineers when necessary Work on day-to-day support tasks and ad-hoc project work Provide consistent, high-level communication and customer service to clients over the phone and via email Technologies: Support SharePoint TCP/IP Windows Office 365 More: We are a leading business in the IT sector and a thriving MSP that is recognised as a leader in our field. We are growing quickly due to a busy period and business growth, and we are looking for a strong 1st Line Engineer to join our experienced team on a full-time, permanent basis. You will join a knowledgeable and successful team with the opportunity to learn, grow and develop your IT career. CVs are being reviewed now for immediate consideration. last updated 41 week of 2026