Ofertas › Leep Talent Limited
Leep Talent Limited · City of London, United Kingdom · £45,000 - 50,000 per year
Salary: £45,000 - 50,000 per year Requirements: Previous experience in a similar Application Support role within financial services Strong understanding of supporting business-critical applications in a structured IT environment Experience supporting Figaro, which is essential Experience supporting Salesforce Experience supporting Microsoft SQL Server / SQL Server Management Studio Experience supporting Objectif Lune PlanetPress Experience supporting INVU Document Management Experience supporting WhereScape / Data Warehouse technologies Experience with software release management Experience with application testing Experience with ITIL-aligned service management Experience using an IT Service Management platform such as ServiceNow, JIRA or Ivanti would be highly advantageous Customer-focused with excellent attention to detail Strong communicator who can explain technical issues clearly to non-technical users Highly organised with strong planning and prioritisation skills Comfortable taking ownership of issues and seeing them through to resolution Confident working with internal stakeholders and external technology suppliers Able to identify when an issue needs to be escalated Adaptable and open to new technologies, processes and ways of working Committed to delivering a high-quality service Responsibilities: Provide effective 2nd / 3rd line application support across business-critical systems Investigate, diagnose and resolve application incidents and problems Manage service requests, assignments and scheduled support activities Monitor application availability, performance and throughput Communicate clearly with users and stakeholders regarding incidents and resolutions Work with third-party suppliers to resolve technical issues and manage escalations Support application changes, software releases and testing in line with agreed change processes Maintain accurate technical documentation and support procedures Participate in disaster recovery activities where required Provide guidance and training to colleagues and end users on supported applications Ensure security, availability, capacity and service requirements are considered when implementing changes Technologies: Data Warehouse Support ITIL JIRA SQL Salesforce Security ServiceNow More: We are an established IT team within a leading wealth management organisation in London, working in the wealth management and financial services sector. This is a full-time opportunity with a competitive salary and ben