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3rd Line Technical Support Engineer

Nata Resourcing · Worcester, United Kingdom · £48,000 - 51,000 per year

Salary: £48,000 - 51,000 per year Requirements: Degree in Computer Science, Information Systems Technology, Management of Information Systems, or significant proven experience in an enterprise business environment providing critical server/infrastructure 3rd line support Working knowledge of cloud services and SaaS operating models would be highly desirable Industry qualifications such as Microsoft, Cisco, and ITIL would be highly desirable Experience supporting a comprehensive range of ICT services Significant working knowledge of Microsoft architectures, ideally at enterprise level Substantial working knowledge of Microsoft Active Directory Significant experience working with enterprise networks, including TCP/IP, DNS, DHCP, VLANs, VoIP, VPNs, and enterprise firewall security Experience with Microsoft cloud services such as Office 365 and Azure / Entra, and Microsoft Exchange would be a distinct advantage Considerable working knowledge of Cisco networking device configuration and security, including switches and routers in a corporate network environment Considerable working knowledge of server virtualization technologies, VMware and/or Microsoft Hyper-V or others Organisational skills with the ability to prioritise workloads, meet deadlines, and work under pressure Ability to play a major role in ICT technical projects Ability to identify technical problems and offer logical solutions Current, valid driving licence required Ability to travel across the Hereford and Worcester region occasionally Worcester must be an easy daily drive, ideally less than an hour each way Responsibilities: Support, develop, and maintain core business-critical systems Work with Microsoft Office 365, Azure, Entra, Active Directory, virtualisation platforms, system backups, file system access, SharePoint Online, and network access perimeter and security Participate in the out-of-hours ICT Senior Engineering rota, currently covering 1 in 5 weeks Play a major role in ICT technical projects Identify technical problems and provide logical solutions Technologies: Active Directory Azure Cloud Cisco Firewall Hyper-V ICT Support ITIL LESS Network Office 365 Security SharePoint TCP/IP VMware More: We save lives. Our work matters every day, and the people who thrive with us value that impact as a significant part of who they are. We support growth in ways that often surprise people and those around them. This is an office-based role, not remote, with Worcester needing to be an easy dail

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