Ofertas › Red King Resourcing
Red King Resourcing · City of London, United Kingdom · £? - ? per year
Salary: £? - ? per year Requirements: 5+ years of experience as a Business Analyst in a commercial or specialty insurance environment Demonstrated experience documenting end-to-end business processes using structured process mapping techniques Comfortable conducting workshops and stakeholder interviews with senior business users, including Underwriters and Class Heads Strong data collection and analysis skills, with the ability to gather baseline metrics, identify gaps, and present findings clearly Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Visio or an equivalent process mapping tool Experience working on transformation, process improvement, or operating model engagements in a consulting or internal change capacity Highly organised with strong document management discipline and the ability to maintain version control Able to work at pace in a sprint-based delivery model with short feedback loops Practical understanding of the Lloyds and London company market operating model, including how classes are structured and how submissions flow from broker to underwriter Understanding of the Lloyds regulatory environment and how compliance considerations interact with underwriting processes Experience working directly with Underwriting Assistants, Underwriters, or Underwriting Operations teams in a London market insurer or Lloyds managing agent Responsibilities: Document current-state underwriting processes across all classes from submission intake to bind Support process co-design workshops and capture outputs accurately and comprehensively Manage the standardisation documentation workstream, including process maps, variation registers, data capture standards, and playbooks Coordinate class-by-class rollout activities and track adoption metrics Support the optimisation opportunities tracker by documenting use case requirements and business case data Review existing process documentation, SOPs, system documentation, and MI artefacts at engagement start Conduct structured interviews and observations with Underwriting Assistants, Underwriters, and Class Heads across all in-scope classes Produce as-is process maps for submission-to-triage across all (re)insurance classes, including controlled variation capture Collect and validate baseline metrics data, including submission volumes, triage cycle times, and UA administrative effort percentages Drive co-design workshops and capture design decisions, open items, and agreed variations in real