Ofertas › Cooper Lomaz Recruitment Services Ltd
Cooper Lomaz Recruitment Services Ltd · Norwich, United Kingdom · £28,000 - 30,000 per year
Salary: £28,000 - 30,000 per year Requirements: Previous 1st/2nd line IT Support or Helpdesk experience Experience using IT service/helpdesk ticketing systems Experience working in an IT helpdesk or technical support environment Comfortable dealing directly with users at all levels Responsibilities: Provide 1st and 2nd line IT support to users Log, manage and resolve support tickets through a helpdesk system Troubleshoot Windows, Microsoft 365, hardware and network issues Install, maintain and repair laptops, PCs, tablets, printers, phones and other IT equipment Support Active Directory, Entra ID and MFA Assist with user account administration, onboarding and leaver processes Prepare and configure equipment for new starters Support mobile devices across iOS and Android Assist with software updates, device management and security updates Support Intune and Windows deployment processes Assist with laptop imaging and device builds Monitor and escalate backup-related issues Carry out regular checks of meeting room and IT equipment Work with third-party suppliers and technology vendors where required Maintain accurate hardware and software inventories Support the wider IT team with ongoing projects and improvements Technologies: Active Directory Android Hardware Support Microsoft 365 Mobile Network Security Windows iOS Office 365 More: We are a well-established professional services organisation based in Norwich, offering a permanent, office-based IT Support Technician role with travel to other sites as required. You will join our internal IT team in a hands-on position supporting users across the business and helping keep our systems secure, reliable and available. The salary is competitive, depending on experience. last updated 41 week of 2026