Ofertas › FlexIT Talent Solutions Ltd
FlexIT Talent Solutions Ltd · Yateley, United Kingdom · £25,000 - 30,000 per year
Salary: £25,000 - 30,000 per year Requirements: Previous experience in a 1st Line Support or Helpdesk role within an MSP environment Strong troubleshooting and problem-solving skills Familiarity with Windows 7, 10, and 11 Experience with Microsoft technologies, including Active Directory, Group Policy, server maintenance, and Office 365 (Exchange, OneDrive, and SharePoint) Basic understanding of Azure Basic networking knowledge, including IP addressing, DHCP, and DNS Knowledge of VMware or virtualisation Experience with antivirus solutions, such as Sophos Clear and confident communication skills Customer service experience Desirable: Experience with Mac administration Desirable: Previous experience in a customer-facing IT support environment Responsibilities: Diagnose and resolve technical issues, escalating where necessary Support users across Microsoft technologies, including Windows and Office 365 Maintain and update IT documentation and knowledge bases Deliver customer-facing support via phone, email, and in person as required Participate in an on-call rota providing 24-hour support Technologies: Active Directory Azure Support Office 365 SharePoint VMware Windows Cloud More: We are a leading national managed service provider seeking a 1st Line IT Support Analyst to join our existing team in Hampshire due to continued growth. The role is based in Yateley, offers a hybrid working opportunity, and pays up to £30,000 per annum. You will provide remote first-line IT support to clients and help diagnose and resolve technical issues. last updated 41 week of 2026