Ofertas › Set2Recruit
Set2Recruit · Preston, United Kingdom · £35,000 - 37,000 per year
Salary: £35,000 - 37,000 per year Requirements: Right to work in the UK At least 5 years experience in an IT support role within an MSP or managed IT environment Knowledge of Microsoft 365, Azure, Intune, and Windows Server environments Familiarity with VMware or Hyper-V virtualization Understanding of basic networking concepts, including TCP/IP, DNS, and DHCP Strong troubleshooting skills and ability to work in a fast-paced service desk environment Excellent communication skills, with the ability to assist technical and non-technical users Willingness to work one weekend in every four weeks and follow a service desk shift pattern Desirable: Microsoft certifications such as MS-100, MS-500, or AZ-104 Desirable: PowerShell or basic scripting experience Desirable: Familiarity with monitoring, backup, or security tools Responsibilities: Provide second-line support for client IT systems and handle tickets escalated from first line Troubleshoot and resolve issues involving Microsoft 365 or Office 365, Azure, Intune, and Windows Server Support virtualization platforms such as VMware or Hyper-V, along with endpoint devices Assist with basic networking troubleshooting, including TCP/IP, DNS, DHCP, and routing Maintain clear and accurate ticket documentation and provide timely client updates Escalate complex or high-priority issues to third-line engineers as needed Contribute to a busy service desk, meeting SLA targets and quality standards Technologies: Azure Cloud Hyper-V Support Microsoft 365 Office 365 PowerShell Security TCP/IP VMware Windows More: We are a fast-growing managed service provider based in Preston, providing managed IT, cloud, and security services to a diverse client base. We value technical expertise, collaboration, and high-quality client support. This is a full-time Senior 2nd Line Service Desk Engineer role in Preston, with the option to work from home two days a week. We offer a salary of up to £37,000 depending on experience, a company bonus, training and certification support, a pension scheme, 25 days of annual leave plus bank holidays, and a clear progression pathway into third-line roles. last updated 41 week of 2026