Ofertas › FlexIT Talent Solutions Ltd
FlexIT Talent Solutions Ltd · Yateley, United Kingdom · £35,000 - 40,000 per year
Salary: £35,000 - 40,000 per year Requirements: Proficiency in Microsoft server and desktop operating systems Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice Knowledge of VMware and/or Microsoft Hyper-V Basic networking skills, including knowledge of switches and firewalls Experience with Autotask, Datto RMM, and IT Glue is a plus Well-presented and a strong team player Customer-focused with excellent service skills Responsibilities: Provide remote IT support to customers and resolve complex technical issues Troubleshoot issues escalated from the 1st Line Helpdesk team Update and maintain customer IT documentation and the internal knowledge base Support and train junior engineers to enhance team skills Occasionally visit customer sites to resolve recurring or complex technical issues Create, maintain, and edit Group Policy Objects (GPOs) to support security, user experience, and operational requirements Ensure Group Policy changes follow best practices and are clearly documented in the internal knowledge base Provide support to customers through phone, email, and a ticket management system Technologies: Active Directory Hyper-V Support Security SharePoint VMware Office 365 More: We are seeking an experienced 2nd Line Helpdesk Engineer to join our existing team. The role is based in Yateley, Hampshire, with a hybrid working opportunity and a salary of up to £40,000 per annum. last updated 41 week of 2026