Ofertas › Network IT
Network IT · Birmingham, United Kingdom · £30,000 - 35,000 per year
Salary: £30,000 - 35,000 per year Requirements: Experience working with Oracle HCM Cloud or a similar enterprise HR system Experience supporting business systems, applications, or enterprise software platforms Experience investigating production issues and troubleshooting system-related problems Experience supporting testing, UAT, or system release activities Experience maintaining system documentation, process guides, or knowledge bases Strong attention to detail and ability to work accurately with data Good organisational and administrative skills Strong communication and stakeholder engagement skills Competent Microsoft Office skills, particularly Excel Ability to prioritise workloads and manage multiple tasks effectively A proactive approach to problem solving and continuous improvement Desirable: Experience supporting Oracle quarterly updates and releases Desirable: Experience coordinating Oracle Service Requests (SRs) Desirable: Experience creating or maintaining technical configurations Desirable: Experience within HR, Payroll, Higher Education, or other large complex environments Desirable: Exposure to ServiceNow or similar IT Service Management platforms Responsibilities: Support the administration and maintenance of Oracle HCM systems Resolve Level 2 support incidents, troubleshooting configuration, process, and data-related issues Manage requests for positions, work schedules, and system updates Support quarterly Oracle releases, upgrades, and regression testing activities Prepare test data, execute test scripts, record outcomes, and provide test evidence Create and maintain documentation, process maps, knowledge articles, and standard operating procedures Investigate and resolve data quality issues, ensuring data integrity is maintained Work closely with business stakeholders, IT teams, and third-party support providers to resolve system issues Develop reports and support business intelligence requirements Provide end-user support and contribute to training activities where required Support continuous improvement initiatives across systems and processes Technologies: Business Intelligence Cloud Excel Support Oracle ServiceNow Network More: We are working with a large, highly respected organisation to recruit an Oracle HCM Functional Expert for our centralised systems team. This is a 12-month fixed-term role based in Birmingham, with hybrid working and two days per week on-site. The salary is £30,000–£35,000. The role supports critical HR and P