Ofertas › Reed
Reed · Lancaster, United Kingdom · £37,000 - 77,000 per year
Salary: £37,000 - 77,000 per year Requirements: Significant experience in technical support or a similar environment Confidence investigating complex technical, multi-system, or network-related issues Experience troubleshooting cellular and IT infrastructure issues Proven experience providing expert diagnostics, diagnosing complex mechanical and electrical issues, and advising on compliance testing across batteries, switch configurations, and radio connectivity Ability to lead projects and contribute to cross-departmental work Clear written and verbal communication, especially in challenging situations Responsibilities: Provide technical support and expert communication by email, phone, and ticketing systems Use advanced listening and de-escalation techniques to guide customers and colleagues Lead investigations into complex, multi-system issues Analyse patterns, identify root causes, and document findings clearly Contribute to improving diagnostic processes and future troubleshooting approaches Lead projects or workstreams that improve tools, processes, or customer experience Support incident response by coordinating information and reviewing outcomes Suggest and test improvements to workflows, communication, and support processes Contribute to cross-departmental initiatives and share insights that support product or service development Technologies: Support Network More: We are a client based in Lancaster seeking a Technical Support Engineer to work on-site five days a week. This is a hands-on role focused on leading investigations, documenting findings, and delivering expert technical support across complex issues. We offer a salary of £37,000 along with 25 days annual leave plus bank holidays and an extra day off for your birthday, a company pension scheme, enhanced sick pay, enhanced maternity and paternity pay, training and development opportunities with clear pathways for progression, and discounts at selected local businesses. last updated 41 week of 2026