Ofertas › Brook Street
Brook Street · Leeds, United Kingdom · £30,000 - 50,000 per year
Salary: £30,000 - 50,000 per year Requirements: Minimum of 3 years experience in a busy customer service or technical support environment. Strong technical knowledge of electronic, security or access control products. Proven experience diagnosing and resolving technical product issues. Understanding of installation procedures and technical requirements. Engineering qualification and/or demonstrable electro-mechanical knowledge gained through practical experience. Experience installing, commissioning or fault-finding small to medium-sized IP-based access control or CCTV systems. Excellent written and verbal communication skills. Strong analytical, troubleshooting and problem-solving abilities. Previous experience in a customer-facing technical role such as Technical Support, Field Service Engineering, Applications Engineering, Commissioning, Pre/Post Sales Support, Estimating or Proposals. Outstanding customer service skills with the ability to explain technical concepts to non-technical users. Ability to learn and understand new products quickly. A positive, proactive and team-oriented approach. Responsibilities: Act as the primary contact for technical queries from installers, end users and internal colleagues. Provide remote support for product setup, configuration and commissioning. Diagnose and resolve technical issues through effective fault-finding and troubleshooting. Deliver pre- and post-installation technical guidance and advice. Assist customers with wiring diagrams, installation requirements and best practices. Develop expert knowledge across a wide range of products and solutions. Provide outstanding customer service with a focus on first-time resolution. Build and maintain strong relationships with regular customers. Manage the faulty returns process and liaise with manufacturers where required. Test and assess suspected faulty equipment. Offer on-site technical support when required, including assistance with wiring and commissioning activities. Technologies: Hardware Support Security More: We are recruiting on behalf of a successful UK organisation operating within the specialist hardware, automation, access control and security products sector. We supply trade professionals and commercial customers across the UK and have built a strong reputation for reliability, technical expertise and outstanding customer service. This is a full-time, permanent role based on-site in Leeds with hours of Monday to Thursday, 8:30am to 5:30pm, and Friday, 8