Ofertas › Michael Page
Michael Page · Barcelona, Spain
Empresa: Michael Page Provincia: Barcelona Población: Descripción: The Lead CRM Solution Architect is responsible for shaping, steering and assuring the architecture and design of the organisation´s global, Salesforce-based Customer Relationship Management (CRM) and Applicant Tracking System (ATS) platform and products. While acting as the architectural custodian for the platform and products, the role will lead the definition and validation of relevant solutions to ensure that technology investments, architecture, designs and ways of working realise business needs whilst being aligned with best practice, the broader enterprise architecture, business objectives and strategic roadmaps. Working closely with leadership and key stakeholders including product owners, architecture peers, delivery teams and third-party partners, the Lead CRM Solution Architect facilitates key architecture decisions and defines, or validates, agreed solutions that solve business problems, fulfil business requirements and maximise sustainable business value. The role provides architectural leadership across the full solution lifecycle, balancing business outcomes, user experience, customer experience, risk, technical debt, security, cost, longevity, scalability, agility and supportability. Solution Architecture and Strategy • Lead the architecture and solution design of CRM and ATS initiatives and transformation programmes. • Translate business requirements into end-to-end solutions aligned with enterprise architecture principles, standards and strategic objectives. • Evaluate options and recommend solutions based on business value, cost, risk and long-term sustainability. • Produce and maintain key architecture artefacts, including solution architectures, high-level designs, integration specifications, data models, architecture decisions, roadmaps and diagrams. • Ensure solutions are practical, deliverable and support target-state architecture objectives. CRM and ATS Platform Stewardship • Act as architectural custodian for CRM and ATS platforms. • Define and maintain platform roadmaps, standards, patterns and reference architectures. • Ensure platforms remain secure, scalable, maintainable and fit for purpose. • Drive platform optimisation, technical debt reduction and continuous improvement. • Provide architectural oversight for upgrades, integrations and new capabilities. Architecture Leadership and Decision Making • Facilitate architecture discussions