Ofertas › Colossus Recruitment Ltd
Colossus Recruitment Ltd · Streatham South, United Kingdom · £? - ? per year
Salary: £? - ? per year Requirements: We are looking for experience supporting desktop and mobile devices, including laptops, tablets, and Chromebooks. We need knowledge of peripheral support, including printers, scanners, AV equipment, projectors, and interactive screens. We require a basic understanding of wired and wireless networking. We are looking for familiarity with image deployment tools for Microsoft and Apple devices. We need operational knowledge of Microsoft 365 and Google Workspace. We expect IT qualifications equivalent to CompTIA A+ or similar. Experience using IT service desk ticketing systems such as ServiceNow is an advantage. We are looking for excellent customer service skills with a proactive, problem-solving approach. We need strong verbal and written communication skills. We require the ability to prioritise workloads and work under pressure. We are looking for strong troubleshooting skills, including knowing when to research issues or escalate problems. We need the ability to build strong working relationships with remote teams and users. An Enhanced DBS check is required. This is an onsite, UK-based role. We are unable to sponsor work visas. Responsibilities: We provide on-site and remote IT support to users across multiple locations. We maintain and support desktop and mobile devices, including laptops, Chromebooks, and tablets. We diagnose and resolve hardware and software issues for printers, scanners, interactive screens, projectors, and AV equipment. We troubleshoot basic networking issues, including wired and wireless connectivity problems. We assist with image build and deployment for Microsoft and Apple devices. We support users with Microsoft 365 and Google Workspace applications. We act as the customer-facing representative for IT support, ensuring fast and efficient service. We support the service desk team in delivering high-quality IT support and escalate issues when necessary. We provide clear technical guidance to users with varying levels of IT knowledge. We maintain accurate records of service requests in the IT ticketing system. We work effectively with remote IT teams to ensure smooth communication and problem resolution. We support the implementation of ITIL best practices to improve IT service delivery. We contribute to continuous improvement initiatives to enhance IT support efficiency. Technologies: Hardware Support ITIL Microsoft 365 Mobile ServiceNow Office 365 More: We are hiring a Desktop Support Engine