Ofertas › JPMorgan Chase
JPMorgan Chase · Sydney, Australia
Help deliver the operational backbone that keeps investment funds running smoothly. In this role, you'll partner across Operations, Product, Technology, and Client Service teams to support high-quality client outcomes, strengthen controls, improve processes, and help resolve complex operational issues. You'll gain broad exposure to fund servicing activities while developing strong stakeholder relationships across the business. If you're detail-oriented, enjoy problem-solving, and thrive in a collaborative environment focused on continuous improvement and service excellence, we'd love to hear from you. As an Operations Service Delivery (OSD) Associate within Fund Services team, you will support a portfolio of Fund Services clients by coordinating operational activities, managing client and internal queries, supporting governance and reporting requirements, and assisting with fund events and change initiatives. Working closely with business partners across Operations, Fund Accounting, Product, and Technology, you'll play a key role in delivering exceptional client service while maintaining a strong focus on risk management and operational excellence. Job Responsibilities Serve as a key point of contact for client and internal operational queries, ensuring issues are tracked, investigated, and resolved in a timely and professional manner. Support the end-to-end delivery of operational services for an assigned portfolio of Fund Services clients, helping to ensure service standards, deadlines, and client expectations are consistently achieved. Monitor daily operational activities and key deliverables, identifying exceptions, risks, preparing KPI reporting, and processing issues, and escalating them where appropriate. Coordinate and support fund events and operational change initiatives, including fund launches, mergers, restructures, client onboarding activities, and other business projects. Assist with incident management, reconciliation oversight, operational risk management, and the execution of key control processes to support a strong risk and control environment. Partner with stakeholders across Operations, Product, Technology, and Client Service teams to coordinate activities, resolve issues, and support successful client outcomes. Analyse operational data and trends to identify potential service risks, control gaps, and opportunities for process improvement. Support audit requests, regulatory reviews, and governance requirements by maintaining accurate