Ofertas › MongoDB
MongoDB · New York City
Role Overview We are seeking a Senior Manager, GTM Customer Recruiting to lead our customer-facing recruiting team across North America and EMEA. In this role, you will lead direct recruiters and regional team leaders, serve as a trusted talent advisor to senior executives, and ensure high-execution talent delivery across Customer Success, Solutions Consulting, Professional Services, and Technical Services. This role requires a commercially minded leader who operates with strategic vision and operational rigor. You will balance immediate hiring delivery with long-term talent strategy, build capability across your team, and partner with global stakeholders to deliver an integrated, global narrative for customer recruiting. Key Responsibilities Team Leadership and Operational Excellence Lead a high-performing regional team of recruiters in North America while providing leadership through a regional team leader in EMEA Build an environment of high accountability and ownership, coaching recruiters to solve complex problems, develop independent judgment, and present data-backed recommendations Drive operational consistency, pipeline health, and high execution standards across all supported technical and customer-facing business units Executive Partnership and Global Alignment Serve as the primary talent consultant to SVP and C-suite leaders across Customer Success, Solutions Consulting, Professional Services, and Technical Services Synthesize recruitment metrics, market trends, and talent pipelines into clear executive summaries and actionable hiring strategies Partner with regional talent leaders in APAC to maintain comprehensive global visibility and present a unified recruiting narrative to global executive stakeholders Strategic Talent Advisory and GTM Integration Transition recruiting from a transactional service model into a strategic talent partnership that elevates overall quality of hire and long-term organizational design Collaborate closely with GTM recruiting peers to share capacity, balance resources across sales and customer functions, and eliminate single points of failure Own workforce planning, capacity modeling, and delivery projections in close alignment with business strategy and finance partners Core Requirements 10+ years of progressive talent acquisition/recruiting experience, including 4+ years leading recruiting teams within high-growth technology organizations Proven experience supporting and leading recruiting for customer-facing and