Ofertas › Niuro
Niuro · Remote · Remoto
3+ years of experience in account management, customer success, B2B sales, consulting, business operations, or a similar client-facing role Direct experience managing external clients and owning measurable commercial or operational outcomes Strong negotiation, persuasion, objection-handling, and client relationship management skills Demonstrated ability to work with KPIs, explain results, and manage service-level expectations Ability to diagnose recurring problems, design process improvements, and partner with technology teams on solutions C1 English level or higher Hands-on experience with KPI Management, Process Improvement, AI Workflow Quality Control, SLA Management. Skills Account Management Customer Success B2B Sales Negotiation KPI Management Process Improvement AI Workflow Quality Control Client Relationship Management SLA Management Own client requirements from intake through placement, ensuring delivery within agreed service levels. Act as the primary daily contact for clients, managing expectations, negotiating conditions, and handling difficult feedback or changes in priority. Present and sell candidate recommendations by clearly explaining the rationale behind each match. Track closures, time-to-fill, service-level compliance, and account growth, and take action to improve results. Identify upselling opportunities and new hiring needs within managed accounts. Apply quality control and professional judgment to AI-supported workflows to ensure strong matches. Identify bottlenecks, propose solutions, and build process improvements or automations with the technology team. Support growth initiatives involving new channels, events, and partnerships.