Ofertas › Reed Technology
Reed Technology · Liverpool, United Kingdom · £? - ? per year
Salary: £? - ? per year Requirements: Previous experience in an IT Service Desk or IT Support role Strong knowledge of Microsoft 365, Active Directory and Windows environments Experience using an ITSM tool, ideally ServiceNow Excellent customer service and communication skills Ability to prioritise workloads and work effectively in a fast-paced environment Responsibilities: Provide 1st and 2nd line IT support via phone, email and ticketing systems Log, troubleshoot and resolve incidents and service requests Support users across Microsoft 365, Windows and mobile technologies Manage user accounts and Active Directory administration Work closely with colleagues to escalate and resolve technical issues Update tickets accurately and work to agreed SLAs Deliver high-quality support and excellent service to end users Technologies: Active Directory Support ITSM Microsoft 365 Mobile ServiceNow Windows Office 365 More: Were recruiting an experienced IT Service Desk Analyst for our legal client to join a busy, collaborative IT team at a well-established organisation and make an immediate impact. The role is based in Liverpool with remote working and one day per week on site. It is offered at £150 per day, inside IR35, for an initial contract described as six months or more, with the possibility of becoming permanent; the posting also refers to an initial three-month contract. last updated 41 week of 2026