Senior Product Customer Success Manager

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<div class="content-intro">At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div>Job Description  Senior Product Customer Success Manager     Region: US, UK  Location: Remote  Reports To: Manager, Product Customer Success     The Customer Success Team  With a presence in the USA, UK and Philippines, the Customer Success Team manages clients across North America and Europe, with the expectation of adding further clients in the APAC region.  It ensures clients gain and exceed the expected business benefits from their existing contract and creates a service environment where contract renewal naturally occurs and contract expansion can be easily achieved.     Role Purpose  Ensure client accounts are well managed and growing by improving KPIs and customer benefits, increasing embeddedness, and seeking opportunities for new journeys. In addition, this role supports the Manager, Customer Success by training and coaching the more junior and newer team members to increase team skills, together with providing day-to-day direction and support to CSMs for clients within their portfolio.      Key Responsibilities  <ul> <li data-leveltext="•" data-font="Calibri" data-listid="3" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[65533,0],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Manage multiple accounts/workstreams in a small portfolio. </li> </ul> <ul> <li data-leveltext="•" data-font="Calibri" data-listid="3" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[65533,0],"469777803":"left","469777804&quo

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