Ofertas › ECS Resource Group Ltd
ECS Resource Group Ltd · Reading, United Kingdom · £? - ? per year
Salary: £? - ? per year Requirements: Typically 3+ years of experience in Service Desk, desktop support, application support or End User Compute, including hands-on L1/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity and access, and endpoint support. Experience with ITSM tools, incident and request management, queue control, priority handling, and SLA-driven support. Ability to troubleshoot independently, gather evidence, and escalate with clear technical detail. Experience coaching or mentoring less-experienced analysts and improving team quality. Strong communication and customer ownership, including confidence supporting senior or demanding users. SC clearance is required; candidates must hold, or be eligible and willing to obtain and maintain, the required clearance. The posting states that applicants without live SC clearance will not be progressed. Desirable: Typically 3+ years of End User Compute, deskside, Tech Bar, or Modern Workplace support, with strong L2 troubleshooting capability. Desirable: Practical knowledge of Entra ID, Intune-managed devices, Autopilot, device enrolment, compliance, and application deployment. Desirable: Ability to troubleshoot identity, access, application, hardware, networking, VPN, printer, and peripheral issues. Desirable: Experience with asset records, stock control, and clear user communication. Desirable: Previous Tech Bar or walk-up support experience, confidence mentoring junior engineers, and a Microsoft 365, endpoint, Windows, or ITIL certification. Responsibilities: Provide advanced walk-up and deskside support across Windows endpoints, Microsoft 365, identity, access, applications, networking, and peripherals. Investigate and resolve complex incidents and requests, escalating to specialist resolver teams with clear evidence when needed. Support VIPs and senior stakeholders, maintaining ownership and timely communication during priority issues. Build, rebuild, configure, swap, and prepare end-user devices using approved provisioning and security processes. Support stock, loan equipment, repairs, returns, asset records, and chain-of-custody requirements. Mentor Junior Specialists and contribute to knowledge articles, troubleshooting guides, and consistent support standards. Identify recurring issues and opportunities for proactive remediation, problem management, automation, or improved self-service. Support planned changes, onboarding events, de