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Salesforce · London, United Kingdom
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role: Salesforce is hiring a Director, Project Management to lead large, strategically important digital transformation projects for customers. You work with senior programme leaders, solution architects, delivery managers and customer executives, and you take each project from mobilisation through to successful implementation. You join a delivery organisation that values collaboration, coaching and continuous improvement, and you build your career on high-visibility customer programmes. Responsibilities: Lead complex, multi-disciplinary delivery teams of project managers, business analysts, architects, developers, testers and partners, and take end-to-end accountability for scope, schedule, budget, quality and customer satisfaction. Act as the primary delivery contact for customers, build trusted relationships with senior stakeholders, and run steering committees, project boards and governance forums. Establish governance and executive reporting, and manage risks, assumptions, issues and dependencies (RAID) with timely escalation. Keep integrated plans aligned to wider programme milestones. Manage project financials, forecasting, resource utilisation and change control. Coach and mentor Project Managers and Delivery Managers. Required Qualifications: Experience delivering large-scale, technology-enabled transformation or software implementation projects with multiple delivery teams and suppliers. Experience leading projects with 30-100+ delivery professionals and managing dependencies across multiple workstreams. Experience managing project governance, planning, budgets, forecasting, change control and executive reporting. Project man